Help Center

How Localsville works.

Localsville is an app for meeting the people and places in your own community, built and operated by Localsville LLC in the United States, starting on Oʻahu, Hawaiʻi. This is the plain-English manual: what it costs, what it does not do, and how every part of it works today.

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What is Localsville?

Localsville is the trusted local network where real people and places nearby can find each other, buy, sell, book and get paid. It is a mobile app, free to download and free to join. A service fee applies only when a payment is processed through Localsville.

Is Localsville a marketplace?

Yes, in the way that matters: people nearby buy, sell, book and get paid here. Localsville is the trusted local network where real people and places nearby can find each other.

Where is Localsville available?

Localsville currently supports communities in the United States and is beginning its real-world launch in Kailua on Oʻahu, Hawaiʻi.

Why does Localsville use phone sign-in?

Because it keeps sign-in simple and tied to something harder to churn through than an email address. Verifying a number does not prove who someone is, and Localsville does not claim it does.

Is my phone number shown to other people?

No. Your phone number is how you sign in, not something on your profile. It is not shown on your public profile, not shown in Discover, and not given to other neighbors.

What does Localsville not do?

Localsville does not sell advertising, does not rate or rank people by popularity, and does not run background checks.

How much does Localsville charge People?

Being on Localsville is free. A service fee applies only when a payment is processed through Localsville. There is no charge to download the app, create an account, create your Person profile, add photos, list what you offer, or message your neighbors, and no subscription, listing fee or charge for visibility.

Is Localsville free?

Free to download, free to join, and free to take part, with one exception: a service fee on payments processed through Localsville.

Does Localsville take a commission?

Yes. A service fee applies to payments processed through Localsville. It is often called a commission; in the product it is a service fee.

Can I pay to rank higher on Localsville?

No. Localsville does not currently sell paid placement, profile boosts, or sponsored ranking. There is nothing to buy, and money does not move you up.

Does a Local Partner pay anything?

No. Local Partner enrollment is free during the current launch period, and there is no enrollment fee today. The server refuses to start any charge while the launch waiver is in place, so nobody can be billed for a membership.

What is a Person profile?

A Person profile is a neighbor's own page on Localsville: who they are, what they care about, and anything they can help with, make or offer.

What are Help, Things and Stories?

They are the three ways a Person can be found on Localsville. Help is for neighbors who can do something for someone: a skill, a hand, a service. Things is for people who make, grow or sell something. Stories is for neighbors who simply want to share who they are.

How do I create a Person profile?

From Me → Create profile, and the app walks you through it.

Do I have to sell something to be on Localsville?

You do not have to sell anything, but a published profile does need at least one offering listed. That is what the app asks for before it will let you submit.

Can I pay someone through Localsville?

Yes. When a provider sends you a quote and you accept it, you can pay inside Localsville. Your card is handled by Stripe, never by Localsville.

Who handles my card details?

Stripe does. Localsville stores no card data of any kind: there is no card number, brand, last four digits, expiry or security code anywhere in Localsville's database.

How do refunds work?

There are three situations, and only the entitlement is automatic, never the payment itself. Canceled before the work began: you are owed the full amount and nobody can decline it. Started but not finished, or already completed: a person reviews it.

Does Localsville deliver?

Localsville does not deliver anything itself and employs no drivers. When something needs to travel, it is carried by a Community Courier: a verified neighbor who takes the job.

What is a Community Courier?

A Community Courier is a neighbor who has signed up to carry deliveries in their own community. They are not a Localsville employee and not a contractor of a delivery company: they are someone local who takes a job when they want one.

What does delivery cost?

$8.99 plus $1.50 per mile, up to 50 miles. The buyer sees the fee before agreeing to it, and it is charged alongside the goods rather than added afterwards.

How much does a Community Courier earn?

The courier keeps 75% of the delivery fee, and Localsville keeps the rest. On a $8.99 minimum fee the courier earns $6.74; on a longer trip it scales with the mileage.

What is a pickup point, and is it public?

A pickup point is where a courier would collect from, and the point itself is never shown to anyone. The coordinates stay on Localsville's side; your own app only learns whether a pickup point exists, not where it is.

What does a courier see about me?

Before accepting: almost nothing. A courier sees what is being delivered, a rough pickup area, a rough drop-off area, the community, what they would earn, and when it was posted. No name, no phone number, no address.

What is a Local Partner?

A Local Partner is a neighbor who helps Localsville take root in their state by personally introducing the neighbors they know. It is a membership, not a job: there is no employment, no territory and no franchise.

How much does Local Partner membership cost?

Local Partner enrollment is free during the current launch period. There is no enrollment fee today.

Is Local Partner enrollment currently open?

Yes, enrollment is open, and it is free during the current launch period. Both are operator settings and both are currently set that way.

What is a CMN?

A CMN is a Local Partner's invite code: Community Member Number. It looks like LV-HI-K7P2QW: the state, then six characters.

How do I know when someone joined through me?

You get one notification, and only once the profile they created has actually gone live. Entering your code on its own does not notify you and does not count.

When does a referral actually earn anything?

Nothing is earned when someone joins. A Partner is only credited when a profile they introduced completes real paid activity: a finished appointment or a completed exchange that settles.

What commission does a Local Partner earn?

1.00% of eligible activity from a profile you invited directly. Above that, City Partners can receive overrides of 0.30%, 0.20% and 0.10% at one, two and three levels up.

Do I own a territory as a Local Partner?

No. A Local Partner does not own or reserve anything. There is no exclusivity: any number of Partners can hold an active membership in the same state at the same time.

What is a City Partner?

City Partner is a status a Local Partner can reach: it is not something you can buy or sign up for. There is no City Partner enrollment, no price and no application anywhere in Localsville.

Does being a Local Partner make my profile more visible?

No. Partner status has no effect on Discover whatsoever: it is one of the inputs the ranking code explicitly refuses to consider.

Will I make money as a Local Partner?

Localsville does not promise you will earn anything, and cannot. Whether a Partner earns depends entirely on whether people they introduce go on to complete real paid activity, which is outside anyone's control.

How does Localsville decide what I see?

Nearest first if you have shared your location, then a simple score, then a daily shuffle. That is the whole ordering.

Can I pay to be seen more on Localsville?

No. Localsville does not currently sell paid placement, profile boosts, or sponsored ranking. There is nothing to buy.

Are there ratings or reviews on Localsville?

No. Localsville has no star ratings, no public reviews, no likes and no follower counts. None of it exists in the product.

How precise is the distance shown on a profile?

Deliberately rough. You see a phrase like "About 2 mi away", never an exact figure.

Is my address ever shown?

Never for a Person. A Person profile cannot hold a street address at all: the server refuses to store one.

Is Localsville people-first or listings-first?

You meet the person first, then what they offer. That is built into the ordering rather than only stated in copy: Discover shows two People for every one Place, and the ordering refuses every paid and popularity signal.

How do I contact a real person at Localsville?

Email support@localsville.com, or use Me → Get help inside the app. Support is handled by people, not bots.

Why is my profile in review?

Because a person reads every profile before it appears publicly. Nobody publishes themselves onto Localsville, and there is no automatic approval.

How long does review take?

Localsville does not publish a review time, because we are not yet in a position to promise one and would rather not invent it.

Why is my photo in review?

Because it is a new photo on a profile that is already public. A photo added to a live profile is checked before neighbors see it, and your current photos keep showing meanwhile.

What happens if my photo is rejected?

The photo is not published, and you are told why. You get a notification headed "A photo needs an update" carrying the reviewer's own words, and the same message is waiting for you where the photo is.

Where do I see the reason something was rejected?

Where the thing itself is: in your photo area for a photo, and with the edit or offering for those. You will see a notice reading "Please choose another photo." with the reviewer's message underneath, and the photo itself carries a "Needs a new photo" label.