Contacting a neighbor, what Localsville notifies you about, blocking and reporting.
Open their profile and start a conversation. You need to be signed in, but you do not need a profile of your own.
Messaging is free, with no limits to pay to lift.
If you are contacting someone about something specific they offer, start from that offering: it carries the context with it.
Any signed-in neighbor who can see your profile. Guests cannot message anyone.
If you would rather someone did not, you can block them, and you can report anything that is not right.
Deactivating your profile takes you out of view entirely.
Open the offering and use its button: it starts a conversation that already knows what you are asking about.
Unless the provider set a fixed price, an offering behaves this way: you request, and the two of you agree the details in the conversation.
The provider can send you a quote with a specific price.
You get a notification saying "New message", with the sender's name where it is safe to show it.
The message itself is never in the notification: you open the app to read it.
You can turn message notifications off, or set quiet hours.
No. Messages cannot be unsent or edited.
If a conversation has gone wrong, you can block the other person, and you can report anything that breaks the Community Guidelines.
Staff do not browse conversations, but messages are not private from Localsville either. There is no bulk transcript reader and nobody reads your conversations for interest.
Two things do happen automatically. If you report a message, that message is shown to a moderator so they can act on it. Separately, messages are automatically checked for signs of payments being moved off Localsville, and a match can raise the message for moderator review without anyone reporting it.
Messages are not end-to-end encrypted, and Localsville does not claim they are. The Privacy Policy sets out how message content may be handled.
Email support@localsville.com, or use Me → Get help inside the app. Support is handled by people, not bots.
For privacy or data questions, privacy@localsville.com. For anything about safety, safety@localsville.com.
Writing from inside the app is usually quickest, because your request arrives with the context needed to sort it out. Everything is on the Support page.
Still stuck? Contact support. A person reads every message.