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Profile and content review

Why things are reviewed before they go public, and what happens after a decision.

How long does review take?

Localsville does not publish a review time, because we are not yet in a position to promise one and would rather not invent it.

Review is done by a person, not a machine. Localsville is small, and at this stage that means it happens when a human gets to it.

If something has been waiting longer than seems reasonable, contact support and ask: that is a legitimate thing to do, not a nuisance.

Why is my photo in review?

Because it is a new photo on a profile that is already public. A photo added to a live profile is checked before neighbors see it, and your current photos keep showing meanwhile.

On a profile that is not currently public (a draft, or one you deactivated), photos are accepted straight away, because the whole profile is reviewed together before it goes up.

A photo that is still in review cannot be made your main photo yet.

What happens if my photo is rejected?

The photo is not published, and you are told why. You get a notification headed "A photo needs an update" carrying the reviewer's own words, and the same message is waiting for you where the photo is.

Your other photos are normally untouched: a photo waiting for review is the one at stake. A photo that is already live can be taken down if a reviewer decides it has to be, and in that case you are told the same way.

You can add a different photo whenever you like. A rejected photo still takes up one of your six slots, so remove it before adding the replacement.

Where do I see the reason something was rejected?

Where the thing itself is: in your photo area for a photo, and with the edit or offering for those. You will see a notice reading "Please choose another photo." with the reviewer's message underneath, and the photo itself carries a "Needs a new photo" label.

The same message is in the notification you receive, so you do not have to go looking.

If a reviewer left no message you will still see something honest rather than silence: "This photo was not approved."

What happens if my profile is rejected?

It goes back to being a private draft so you can change it and submit again. Nothing is deleted and nothing is public.

Be aware of a real gap: when a first profile submission is sent back, Localsville does not currently notify you or show you the reviewer's reason inside the app. If your profile has returned to draft and you do not know why, ask support: they can tell you.

Rejected edits to a profile that is already live do carry a reason and a notification.

Can I edit my profile once it is live?

Yes, at any time, and most changes take effect immediately.

Only five things are checked before they appear: your display name, your tagline, your story, your neighborhood, and a Place's kind. While one of those is being reviewed, your profile keeps showing the version neighbors already know.

Everything else applies at once: your community, how you like to connect, your availability, your prices, and a Place's address.

Will every edit send me back into review?

No, only changes to the public words. Your name, tagline, story, neighborhood and a Place's kind are reviewed; an offering is only re-reviewed if its title or description changed.

Fixing a price, changing your availability, updating an address or changing community all happen immediately with nobody in the loop.

Pickup and delivery switches are immediate too, except for a Place whose street address has not been confirmed: those stay off until it is.

Saving a new version of a pending change replaces the old one, so a reviewer never approves text you have already moved on from.

My profile was approved but I cannot find it. Why?

Check that it is still complete and that you are looking at the right community. A profile appears only while it is live, complete, and in the community it belongs to.

If you removed something the profile needed (a tagline, a lens, a way to connect), it can drop out until that is filled in again.

Also check that you have not deactivated it, and that you are browsing your own community rather than another one.

What states can a profile be in?

Six: draft, in review, live, restricted, deactivated and removed.

Draft is private and yours alone. In review means a person is looking at it. Live means neighbors can see it. Deactivated means you have hidden it and can bring it back. Restricted means Localsville has limited it.

Removed is final. You can remove a profile yourself only while it is a draft or waiting for review; Localsville can also remove one at any point.

Why am I being asked to accept the Terms again?

Because the Terms or Community Guidelines have been updated since you last agreed, and you are about to publish something. Localsville asks at the moment it matters rather than nagging you.

That moment is any time you put content into Localsville: submitting or reactivating a profile, editing one, adding a photo, creating an offering, or sending a message.

Accepting once covers all of it until the next update.

Why did Localsville remind me about an unfinished profile?

Because a profile you started had been sitting for about a day. If it was ready to submit, the reminder says so; if a Person profile still had something missing, it asks you to finish it. Each reminder is sent once, not as a stream.

About two days after a Person profile is created, you may get one more, asking for a Help or a Thing if the profile has fewer than two. That one is also sent once.

Still stuck? Contact support. A person reads every message.

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