How something gets from one neighbor to another, and what a Community Courier is.
Localsville does not deliver anything itself and employs no drivers. When something needs to travel, it is carried by a Community Courier: a verified neighbor who takes the job.
There are exactly two ways something changes hands on Localsville: pickup, where you collect it yourself, and courier delivery.
Delivery depends on a Community Courier being active in your community. Nobody has signed up as a Community Courier yet, so no deliveries are running today.
A Community Courier is a neighbor who has signed up to carry deliveries in their own community. They are not a Localsville employee and not a contractor of a delivery company: they are someone local who takes a job when they want one.
Couriers see and can accept only deliveries in their own community, and hold one delivery at a time.
Read the Community Courier page and the Courier Terms.
From Me → Community roles → Become a Community Courier in the app. You need a profile first: Localsville takes your community from it, and the request is refused if you have none.
You confirm four things: the vehicle you will use, that you are 18 or older, that you have active insurance, and that you accept the Courier Terms. Then a person at Localsville reviews and verifies you before you can take any work.
Insurance is something you confirm yourself: Localsville does not collect or check a document. There is no background check and no driving-record check.
A car, a truck, a van or a motorcycle. You pick one when you sign up.
There is no bicycle, scooter or on-foot option today.
The vehicle is what you tell Localsville it is. No document is collected.
A person at Localsville reviews and approves every courier before they can take work, but that is a human judgement, not a background check.
Localsville does not run criminal background checks, does not check driving records, and does not collect or verify insurance documents. Insurance is something the courier confirms about themselves.
We would rather say this plainly than imply a level of vetting that does not exist.
$8.99 plus $1.50 per mile, up to 50 miles. The buyer sees the fee before agreeing to it, and it is charged alongside the goods rather than added afterwards.
Distance is measured as a straight line between pickup and drop-off, which is always shorter than the drive.
The delivery fee is not subject to Localsville's fee on goods. This is the same figure published in the Courier Terms.
The courier keeps 75% of the delivery fee, and Localsville keeps the rest. On a $8.99 minimum fee the courier earns $6.74; on a longer trip it scales with the mileage.
The estimated earning is shown on the job before a courier accepts it.
A courier is only paid for a delivery they actually complete. Releasing a job before pickup is allowed and costs nothing, but earns nothing.
This is not a wage and Localsville makes no claim about what anyone can earn.
A courier's earning is held for 7 days after the delivery completes, then paid automatically: when the balance reaches $300 or on the weekly Tuesday run, whichever comes first.
A reported problem, a refund, a dispute or an account restriction can hold it for longer.
Localsville covers the payout costs for automatic payouts of $300 or more. Smaller weekly payouts, and any payout you request yourself whatever its size, carry Stripe's payout costs, passed through at cost with no Localsville markup; they are shown before a payout you request is confirmed. A balance too small to send after those costs stays yours and carries forward: nothing is forfeited.
Payment goes to the courier's own bank account through Stripe, using the same setup as any other payout on Localsville.
No deliveries are running today, because nobody has signed up as a Community Courier yet.
Up to 50 miles, measured as a straight line between pickup and drop-off. An address further than that is refused outright.
Most deliveries should be much shorter, because couriers only see jobs in their own community.
No. Delivery has to be switched on for a community, and it is off by default. Several things all have to be true before a delivery can happen: the community allows it, the provider offers it, the specific offering allows it, and a pickup point exists.
So delivery being unavailable is normal rather than a fault.
Both Localsville and the provider. Localsville decides whether a community has delivery at all; the provider decides whether they offer it, and on which offerings.
A provider also has to have set a pickup point, because a courier needs somewhere to collect from.
Yes, pickup is the other way something changes hands, and it is the simpler one. You and the other person arrange where and when in your conversation.
Localsville does not schedule the pickup or hold a structured address for it; the details live in the conversation between you.
For a Place, you may also see a street address on the profile, but only if that Place confirmed it and chose to publish it.
A pickup point is where a courier would collect from, and the point itself is never shown to anyone. The coordinates stay on Localsville's side; your own app only learns whether a pickup point exists, not where it is.
When a buyer asks for delivery, their quote shows the distance and the delivery fee worked out from it, so the distance is precise even though the point is not shown.
A courier is told only a rough area, like "Pick up around Kāneʻohe". Nobody browsing sees it at all.
Before accepting: almost nothing. A courier sees what is being delivered, a rough pickup area, a rough drop-off area, the community, what they would earn, and when it was posted. No name, no phone number, no address.
Your exact drop-off address is revealed only to the courier who has accepted your delivery, and only while it is in their hands.
What Localsville keeps afterwards is described in the Privacy Policy.
Nothing happens automatically, and nobody is penalised. The delivery simply stays available until a courier in that community takes it.
Couriers are not pushed a notification for a new job, so it depends on someone looking at the list.
If a delivery is not moving, the person who requested it can cancel it, and you can contact support and we will help you work it out with the other person.
Yes, and there is nothing to switch off. Meeting up to hand something over is a private arrangement between the two of you.
Localsville records nothing about it (no fee, no courier, no tracking) because it never happened inside the app.
If something goes wrong with a handoff Localsville knows nothing about, there is nothing for Localsville to look at.
Delivering it yourself, informally, is just a handoff: arrange it directly and no Localsville delivery is involved.
A paid Localsville delivery is a separate job that goes to a verified Community Courier in that community. Today the app does not prevent a provider who is also a verified courier from accepting their own job: that is not how the delivery system is meant to work, and it is not something to rely on.
If you want to hand something over yourself, do it as a handoff or as pickup instead.
Before they collect the item, a courier can release the job back to the pool with no penalty, and someone else can take it.
Once they have collected it they can no longer release it; if something prevents them finishing, they mark it unable, the exchange ends, and they earn nothing for it.
One. A courier finishes the delivery they have before taking another.
That is enforced in the database, not just in the app.
No. There is no courier rating, no acceptance rate and no ranking of any kind. Skipping a job leaves no record at all.
Localsville does not run a scoreboard for neighbors doing a favour with a car.
Yes. There is a switch that stops new deliveries being accepted. Anything already in a courier's hands continues to completion rather than being stranded.
No. Localsville does not insure deliveries and provides no cover for loss or damage. A courier confirms they carry their own insurance; Localsville does not collect or verify it.
If something goes wrong, report the problem inside the window and a person will look at it. The Courier Terms set out what a courier agrees to.
Still stuck? Contact support. A person reads every message.